Once the cancellation of a policy is initiated, it can be confirmed to end the policy coverage or rescinded to reject the cancellation and maintain the coverage.

While it may be possible to delete the cancellation transactions, all data related to the transactions will be lost.  The Rescind Cancellation option maintains all associated data for reference purposes.

Additional Information

Additional panels and fields may have been added to the form relating specifically to this Transaction Type and Status.  Please review the form to determine if any new options are available or if any additional information must be provided.

If there are any difficulties completing the additional information, check to the right of the panel headers or field names for help icons .  Clicking the help icon provides additional information on the panel or field.

If further assistance is required, please contact your Insurance Representative.

Actions

While navigating through the workflow in this status, the system performs a series of validations in the background at key points.  The validations may display errors, warnings, or messages with additional information.

•    If any required information for the current screen is incorrect or incomplete, an error message is shown at the top of the form, detailing what must be changed before proceeding.  Make any necessary corrections and click Next or Save & Refresh to validate the information again.

While in Cancellation - Rescinded status, the following actions are available:

•    Click Copy to create a new submission with similar information to the current submission.  Depending on settings in the product, individual fields may copy the value from the source transaction, reset to their default values, or be left blank.  The insurer, distributor, and client details are updated to the most recent details stored in the system.  The new submission has the Incomplete status as a New Business transaction.  Proceed to the section on Incomplete Submissions.

•    Click Delete to delete this transaction from the system.  The transaction can only be deleted if it is the latest transaction in the policy, all other transactions in the policy are either Bound or Rescinded, no Declaration transaction have been created for the policy, and the Billing and Claims modules are not enabled.

•    Click Lock to prevent any changes to the transaction.

•    Click Unlock to re-enable a locked transaction.

•    The Print Document and Compose E-mail options become available if any document templates or e-mail templates, respectively, are currently available.  See the sections on Printing Documents and Sending and Managing E-mails.