Incomplete is the default status for newly created submissions, and existing submissions that have been returned to Incomplete status by a validation rule.

Completing the Insurance Form

Once the client has been selected or created, the submission page opens as Incomplete.  The submission is saved, and the Term ID and Transaction ID are generated (see the Policy Information widget and detail window).

Fill in the submission form.

All fields in the center form area are custom to the selected product.  For any questions on the custom fields, check for any Help icons  that may be available, refer to any supplemental documentation provided by your Insurance Representative, or contact your insurance Representative directly.

See the Moving Through the Workflow section for instructions on navigating through the submission form.

Actions

While navigating through the workflow in this status, the system performs a series of validations in the background at key points.  The validations may display errors, warnings, or messages with additional information, and may automatically change the status of the submission.

•    If any required information for the current screen is incorrect or incomplete, an error message is shown at the top of the form, detailing what must be changed before proceeding.  Make any necessary corrections and click Next or Save & Refresh to validate the information again.

•    If the system attempts to calculate quotes and finds that some details do not meet the requirements for one or more quotes, an error message is shown at the top of the form, detailing what must be changed.  It is still possible to navigate through the workflow, but the error must be corrected before the quotes can be calculated.

•    For client and distributor users:  If certain details of the submission require review by the Underwriter, one or more quote options may go into Underwriting Required status.  These quotes are not shown in the Quote Summary window.  If all quote options go into Underwriting Required status, the transaction Status changes to Underwriting Required, and all referral reasons are displayed at the top of the form.  Proceed to the section on Underwriting Required submissions.

•    For underwriter users:  If certain details of the submission require review by the Underwriter, one or more quote options may go into Referred status.  The referral reasons are displayed at the top of the form, and the quote options are shown in the Quote Summary window.  If all quotes go into Referral, the transaction Status changes to Referred.  Proceed to the section on Referred submissions.

•    For client and distributor users:  If at least one quote option is valid and does not require review by the Underwriter, the Status changes to Quoted and the valid quote options become available in the Quote Summary detail window accessed through the Premium widget.  Proceed to the section on Quoted submissions.

•    For underwriter users:  If at least one quote option is valid and does not require review by the Underwriter, the Status changes to Quoted and the quote options become available in the Quote Summary detail window accessed through the Premium widget.  Proceed to the section on Quoted submissions.

While in Incomplete status, the following Actions are available.

•    Click Calculate Quote to save the submission and trigger the validation process.  This process is similar to what occurs in the background during navigation, and has the same results listed above.

•    Alternate versions of the current transaction can be created with minor or major variations, producing multiple Quote Versions from which a single quote can be selected.

Note:  A Client must be selected to create quote versions, and the client cannot be changed once versions have been created for a term.

1.   Click Create Quote Version.  The Create Quote Version window opens.

2.   Click Confirm to create the new quote version, or click Close to close the window without creating the new version.

3.   On clicking Confirm the new quote version opens immediately.  The Quote Versions option in the Common Screens widget can be used to navigate between versions.

•    Click Copy to create a new submission with similar information to the current submission.  Depending on settings in the product, individual fields may copy the value from the source transaction, reset to their default values, or be left blank.  The insurer, distributor, and client details are updated to the most recent details stored in the system.  The new submission has the Incomplete status as a New Business transaction.

•    Click Delete to delete this transaction from the system.

•    Click Lock to prevent any changes to the transaction.

•    Click Unlock to re-enable a locked transaction.

•    The Print Document and Compose E-mail options become available if any document templates or e-mail templates, respectively, are currently available.  See the sections on Printing Documents and Sending and Managing E-mails.