An Adjustment - Referred submission requires review by the underwriter.  The Adjustment may be declined, accepted as-is, or modified and returned as a quote.

The Referral Messages panel is displayed at the top of the form, showing the reasons for the referral.

The current Quote Information, Limits, Deductibles, and Insuring Conditions are available through the Quote Summary detail window accessed through the Premium widget.

Additional Information

Additional panels and fields may have been added to the form relating specifically to this Transaction Type and Status.  Please review the form to determine if any new options are available or if any additional information must be provided.

If there are any difficulties completing the additional information, check to the right of the panel headers or field names for help icons .  Clicking the help icon provides additional information on the panel or field.

If further assistance is required, please contact your Insurance Representative.

Actions

While navigating through the workflow in this status, the system performs a series of validations in the background at key points.  The validations may display errors, warnings, or messages with additional information.

•    If any required information for the current screen is incorrect or incomplete, an error message is shown at the top of the form, detailing what must be changed before proceeding.  Make any necessary corrections and click Next or Save & Refresh to validate the information again.

While in Adjustment - Referred status, the following actions are available:

•    Click Calculate Quote to save the submission and trigger the validation process.  This process is similar to what occurs in the background during navigation, and has the same results listed above.

•    If the quote details are acceptable, click Issue Quote.  The system validates the quote requirements.  Any errors are displayed at the top of the form, and must be corrected before the quote can be issued.  If all validations pass, this action sets the transaction to Adjustment - Quoted status, ready for review and possibly binding.  Proceed to the section on Adjustment - Quoted Submissions.

•    If the transaction is unsuitable to be quoted or bound, it can be Declined.  This closes the transaction.

1.   Click Decline to refuse coverage for the transaction.  The Decline window opens.

2.   Enter the Rejection Reason.

3.   Click Confirm to proceed, or click Cancel to back out of the Decline window and return to the Adjustment - Referred transaction.

4.   If confirmed, the transaction status changes to Adjustment - Declined, and no further action can be taken on that transaction.  The Rejection Reason is available in the Policy Information detail window.  Proceed to the section on Adjustment - Declined Submissions.

•    Click Bind to accept the quote and payment plan, and bind the policy.  The system validates the bind requirements.  Any errors are displayed at the top of the form, and must be corrected before the submission can be bound.  If all validations pass, the status changes to Adjustment - Bound and a sequential Adjustment Number is assigned (visible in the Policy Information window and Policy Transactions list).  Proceed to the section on Adjustment - Bound Policies.

•    Click Copy to create a new submission with similar information to the current submission.  Depending on settings in the product, individual fields may copy the value from the source transaction, reset to their default values, or be left blank.  The insurer, distributor, and client details are updated to the most recent details stored in the system.  The new submission has the Incomplete status as a New Business transaction.  Proceed to the section on Incomplete Submissions.

•    Click Delete to delete this transaction from the system.

•    Click Lock to prevent any changes to the transaction.

•    Click Unlock to re-enable a locked transaction.

•    The Print Document and Compose E-mail options become available if any document templates or e-mail templates, respectively, are currently available.  See the sections on Printing Documents and Sending and Managing E-mails.

If the submission has been referred due to a Compliance Validation, a user with the appropriate Compliance Management rights must review the submission and make a decision before any further action can be taken.

•    If all details requiring review are acceptable, the compliance can be accepted.

1.   Click Accept Compliance to accept the details of the transaction.  The Accept Compliance window opens.

2.   Enter the Acceptance Reason.

3.   Click Confirm to proceed, or click Cancel to close the Accept Compliance window and return to the Referred transaction.

4.   Once confirmed, if the submission includes other reasons to be in referral, it becomes a standard referral and the options above become available.  If there are no other issues, then the status is set to Adjustment - Quoted.  The Acceptance Reason becomes available in the Policy Information detail window.  Proceed to the section on Adjustment - Quoted Submissions.

•    If one or more details requiring review are unacceptable, the transaction can be Declined.  This closes the transaction.  The base policy and any other related transactions are unaffected.  Decline only rejects the Referred transaction.

1.   Click Decline to refuse coverage for the transaction.  The Decline window opens.

2.   Enter the Rejection Reason.

3.   Click Confirm to proceed, or click Cancel to back out of the Decline window and return to the Adjustment - Referred transaction.

4.   If confirmed, the transaction status changes to Adjustment - Declined, and no further action can be taken on that transaction.  The Rejection Reason is available in the Policy Information detail window.  Proceed to the section on Adjustment - Declined Submissions.