If there is no activity on a Quoted submission for a period of time, or if there are other reasons to feel the business has been lost, the quote can be marked as Lost.  An expiry date may also be set to automatically mark the quote as Lost after a certain period of time.  When multiple quote versions have been created, binding one version sets the other versions to Lost, except for any in Declined status.

A Lost submission cannot be bound.  Transactions set to Lost manually or by expiry can be returned to quoted status to continue the submission process.  Quote versions set to Lost by binding another quote version cannot be restored.

Additional Information

Additional panels and fields may have been added to the form relating specifically to this Transaction Type and Status.  Please review the form to determine if any new options are available or if any additional information must be provided.

If there are any difficulties completing the additional information, check to the right of the panel headers or field names for help icons .  Clicking the help icon provides additional information on the panel or field.

If further assistance is required, please contact your Insurance Representative.

Actions

While navigating through the workflow in this status, the system performs a series of validations in the background at key points.  The validations may display errors, warnings, or messages with additional information, and may automatically change the status of the submission.

•    If any required information for the current screen is incorrect or incomplete, the Status changes to Incomplete and an error message is shown at the top of the form, detailing what must be changed before proceeding.  Make any necessary corrections and click Next or Save & Refresh to validate the information again.  Proceed to the section on Incomplete submissions.

While in Lost status, the following actions are available:

•    Click Calculate Quote to save the submission and trigger the validation process.

o If some details do not meet the requirements for a quote, the Status changes to Incomplete and an error message is shown at the top of the form, detailing what must be changed.  It is still possible to navigate through the workflow, but the error must be corrected before a quote can be calculated.  Proceed to the section on Incomplete submissions.

o If the quote passes the validations, the Status changes to Quoted.  Proceed to the section on Quoted submissions.

•    Click Copy to create a new submission with similar information to the current submission.  Depending on settings in the product, individual fields may copy the value from the source transaction, reset to their default values, or be left blank.  The insurer, distributor, and client details are updated to the most recent details stored in the system.  The new submission has the Incomplete status as a New Business transaction.  Proceed to the section on Incomplete Submissions.

•    Click Delete to delete this transaction from the system.

•    The Print Document and Send E-mail options become available if any document templates or e-mail templates, respectively, are currently available.  See the sections on Printing Documents and Sending and Managing E-mails.