Adjustment - Underwriting Required status indicates that one or more details of the Adjustment must go into referral to be reviewed by the underwriter.  Some examples include a date or value that exceeds a preset limit, or an option that has been marked to automatically trigger a referral.

A special type of referral exists, called a Compliance Referral.  This can occur when one or more details of the Adjustment resemble people or places that are restricted by government sanctions.  Like the normal referrals, the Adjustment must be reviewed by the underwriter.

The Referral Messages panel is displayed at the top of the form, showing the reasons for the referral.

The current Quote Information, Limits, Deductibles, and Insuring Conditions are available through the Quote Summary detail window accessed through the Premium widget.

Additional Information

Additional panels and fields may have been added to the form relating specifically to this Transaction Type and Status.  Please review the form to determine if any new options are available or if any additional information must be provided.

If there are any difficulties completing the additional information, check to the right of the panel headers or field names for help icons .  Clicking the help icon provides additional information on the panel or field.

If further assistance is required, please contact your Insurance Representative.

Actions

While navigating through the workflow in this status, the system performs a series of validations in the background at key points.  The validations may display errors, warnings, or messages with additional information, and may automatically change the status of the submission.

•    If any required information for the current screen is incorrect or incomplete, the Status changes to Adjustment - Incomplete and an error message is shown at the top of the form, detailing what must be changed before proceeding.  Make any necessary corrections and click Next or Save & Refresh to validate the information again.  Proceed to the section on Adjustment - Incomplete submissions.

•    If the system attempts to calculate the quote and finds that some details do not meet the quote requirements, the Status changes to Adjustment - Incomplete and an error message is shown at the top of the form, detailing what must be changed.  It is still possible to navigate through the workflow, but the error must be corrected before a quote can be calculated.  Proceed to the section on Adjustment - Incomplete submissions.

•    If all details that caused the referral reasons are corrected, and there are no other conflicts, the Status changes to Adjustment - Quoted and the calculated premium details become available in the Quote Summary detail window accessed through the Premium widget.  Proceed to the section on Adjustment - Quoted submissions.

While in Adjustment - Underwriting Required status, the following actions are available:

•    Click Request Quote to submit the information for review.  The status changes to Adjustment - Referred.  Proceed to the section on Adjustment - Referred Submissions.

•    Click Calculate Quote to save the submission and trigger the validation process.  This process is similar to what occurs in the background during navigation, and has the same results listed above.

•    Click Copy to create a new submission with similar information to the current submission.  Depending on settings in the product, individual fields may copy the value from the source transaction, reset to their default values, or be left blank.  The insurer, distributor, and client details are updated to the most recent details stored in the system.  The new submission has the Incomplete status as a New Business transaction.  Proceed to the section on Incomplete Submissions.

•    Click Delete to delete this transaction from the system.

•    The Print Document and Send E-mail options become available if any document templates or e-mail templates, respectively, are currently available.  See the sections on Printing Documents and Sending and Managing E-mails.